Thank you for shopping with Alfresco Fire Tables. We are committed to providing you with high-quality fire pit tables and a hassle-free experience. Please read our Refund and Returns Policy carefully.
1. Returns Eligibility
You may return your fire pit table within 30 days of delivery if:
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The item is unused and in its original packaging.
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You have proof of purchase (receipt or order confirmation).
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The item is not a clearance, custom-built, or final-sale product.
2. Return Process
To initiate a return:
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Contact our support team at [your support email or contact page].
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Provide your order number and reason for return.
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We will provide return instructions and a return shipping label (if applicable).
Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.
3. Damaged or Defective Items
If your order arrives damaged, incomplete, or defective:
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Contact us within 7 days of delivery.
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Please include photos of the damage and packaging.
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We will replace the item or issue a full refund at no additional cost.
4. Refunds
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Once your return is received and inspected, we will notify you.
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Approved refunds will be issued to your original payment method within 5–10 business days.
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Shipping costs (original and return) are non-refundable unless due to an error on our part.
5. Exchanges
We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.
6. Cancellations
Orders can be canceled within 24 hours of placement. After that, cancellations may not be possible if the order has shipped.
If you have any questions or concerns, feel free to reach out to our customer support at info@alfrescofiretables.co.uk. We’re here to help!